Refund Policy

1 Overview

Daisysim operates as a prepaid virtual number service. All purchases are made using your internal wallet balance, which is funded through cryptocurrency deposits. Because of the nature of virtual number services and cryptocurrency transactions, our refund policy is limited but fair.

We are committed to resolving all issues promptly and will always work with you to find a fair resolution where our service has fallen short.

2 Wallet Deposits

Deposits into your Daisysim wallet are made via USDT on the TRON (TRC20) network and are generally non-refundable once credited, as wallet balances are used exclusively for purchasing services within the Platform.

• Incorrect network: If you send funds via an incorrect blockchain network (e.g. ERC20 or BEP20 instead of TRC20), we are unable to recover or refund those funds. Always verify the network before sending.
• Deposit not received: If a deposit was sent to the correct address and network but was not credited to your account within 2 hours, contact support with your transaction hash (TxID) and we will investigate.
• Overpayment or duplicate deposit: If you accidentally deposit more than intended, the excess remains in your wallet for future use. We do not process cash refunds for overcrediting.
• Processing fee: Any processing fee charged on automatic deposits is non-refundable once the payment has been processed.

3 Number Purchases

When you purchase a virtual number on Daisysim, the cost is deducted from your wallet balance. Refunds for number purchases are issued as wallet credits (not cryptocurrency), meaning the refunded amount is returned to your account balance for future use.

We do not issue cryptocurrency or fiat refunds for individual number purchases under any circumstances.

4 Eligible Refunds (Wallet Credits)

You are eligible for a wallet credit refund in the following situations:

• No code received: You purchased a number but did not receive an SMS code within a reasonable time window (typically 20 minutes), and the failure was due to a fault on our end or with the number provider.
• Activation failure: The number was purchased but failed to activate or was immediately returned as inactive.
• Duplicate charge: A technical error caused your wallet to be charged multiple times for the same purchase.
• Number already in use: The number provided was already used by another user and cannot receive new codes.
• Cancelled within window: You cancelled the number within the permitted cancellation window displayed at the time of purchase (see Section 6).

5 Non-Refundable Cases

The following situations are not eligible for a refund or wallet credit:

• The SMS code was successfully delivered to your account dashboard.
• You selected the wrong country or service before purchasing — please verify your selection carefully.
• The third-party platform rejected or did not accept the code (this is outside our control).
• The code arrived but expired before you used it on the third-party platform.
• Your account was suspended or terminated due to a violation of our Terms of Service.
• Funds lost due to sending deposits via an incorrect blockchain network.
• Wallet balances remaining upon voluntary account closure.
• Refund requests submitted more than 7 days after the transaction date.
• Cases where there is evidence of abuse of our refund policy (e.g. repeatedly claiming non-receipt when codes were delivered).

6 Cancellation Window

Some virtual number purchases include a short cancellation window during which you may cancel and receive a full wallet credit. The cancellation window — if applicable — is displayed at the time of purchase and on the purchase confirmation screen.

• The cancellation window typically ranges from 60 to 180 seconds from the time of purchase, depending on the number type and server.
• Cancellation is only available if an SMS code has not yet been received.
• Once a code is received, the cancellation option is no longer available and the purchase is considered complete.
• Cancellations within the window result in an immediate 100% wallet credit with no deductions.

7 How to Request a Refund

To submit a refund request, follow these steps:

8 Processing Time

• Wallet credit refunds: Processed immediately upon approval — no waiting period.
• Review period: Refund requests are reviewed within 1–3 business days from the date of submission.
• Complex cases: Cases involving suspected fraud, duplicate charges, or missing deposits may take up to 5 business days to investigate fully.
• No cryptocurrency refunds: We do not process refunds in USDT or any other cryptocurrency under any circumstances.

9 Dispute Resolution

If you are unsatisfied with the outcome of a refund request, you may escalate the dispute to our senior support team by replying to the original support ticket and requesting an escalation. We commit to reviewing all escalated disputes within 5 business days.

We encourage all users to exhaust our internal dispute resolution process before pursuing any external remedies. Most disputes are resolved quickly and fairly through direct communication.

10 Contact Us

For all refund requests and queries, please contact our support team. Include as much detail as possible — your account email, the transaction or activation ID, and a description of the issue — to help us resolve your case as quickly as possible.

We aim to respond to all refund enquiries within 24 hours.